The Carer Company – Home Care Assistants
“We care about you”
We have been supplying housekeeper/carers now for several years through The Housekeeper Company and as demand has increased significantly, we have decided to develop a separate division just specialising in carers, carer / companion / housekeepers and companion / housekeepers.
We are very excited about our new venture and this specialist division will be known as “The Carer Company” and will be a separate division of The Childcare Recruitment Company Ltd.
Initially, this service will offer full time live in help nationwide, but will only be able to supply daily full or part time help in the London area and the North West of England, (covering the Greater Manchester, Cheshire, Lancashire & Merseyside areas).
We can supply both permanent and temporary help. We will give our clients and applicants the same high level of attention and service that they have come to expect from the Housekeeper Company, and in the North West and London areas, we will be happy to come and see you to discuss and make an assessment about your requirements in person.
We aim to put the care back into caring and when recruiting our applicants, if we wouldn’t feel comfortable leaving a member of our family with that carer, companion or personal assistant, we won’t use them. We will always go that extra mile for our clients.
We are happy to supply help to anyone needing assistance, whether it be a family where one of them has special needs, an elderly person no longer able to live on their own or someone needing a bit of extra help following an operation or hospital stay.
We are also able to give you information on who to contact regarding potential funding that may be available.
Our Aims
At The Carer Company we understand how much better it is for our clients to stay in their own environment and our aim is to enable our clients to retain their independence, living in their own homes and surroundings, supported by competent, caring and compatible help, for as long as they and their families wish them to do so.
Most of our lives we take living at home for granted and if we fall ill, return home from hospital and need to recover, or have a long term condition that prevents us from carrying out everyday tasks and activities, daily life can become difficult and frightening. We also provide home care for the elderly in these situations. We offer a service that is professional, caring and reliable and our aim is to provide daily personal care that takes the worry and stress out of everyday life and its daily activities.
At all times we aim to promote our client’s continuing independence within their own home, encouraging them to perform as many tasks as they are able to by themselves, but with the supervision and support of our Carers. In this way, we offer our clients, carers who will help them develop and sustain a better quality of life that will either aid their speedy recovery or improve their overall wellbeing.
We feel it is very important that you and your family have continuity of care, with the same person or people coming in, so you are able to develop a close relationship with your carer(s) and not have a stream of different people looking after you or your loved ones.
We aim to provide a comprehensive, competitive and flexible service to our clients and carers, whilst simultaneously striving to achieve excellence in customer service and satisfaction.
Our Service
We differ from many other care agencies, as we do not employ the carers, you do. In our opinion, this makes the whole thing more personal, improves communication between the family and the carer and strengthens the commitment, on both sides, for the relationship to work.
We feel this is the best way to do things, it means that you can keep the weekly costs right down, as there is no third party taking a cut. It also means that we are attracting a higher calibre of applicant, as they will be able to earn more this way than if they worked through the more conventional caring agency.
Taking on the employment of a carer need not be daunting; we are here to help you set everything up for your carer from providing a draft contract of employment for you to personalise to recommending a payroll company, called Enable, to sort out all the financial side of employing someone.
We charge a one off agency fee for placement of the carer or companion, there are no hidden extras. We will provide all the information you require about employing your carer and will sort out with you what days and hours the carer will be working and what duties you required them to do.
We are available for help, support and advice during the duration of the placement, so don’t hesitate to contact us if we can be of assistance.
How will I know what type of help I need?
The Carer Company is happy to discuss your specific requirements with you either over the phone or in person and an assessment will be made by one of our team, with no obligation to the Client to use our services, then we will advise you about what level of assistance is recommended.
In order for us to match you with the right level of help for your needs, it is very important that the person, who discusses what is needed, is open and honest about the exact needs of the client receiving the care.
Types of Help we can provide
1. Live in help
We can offer different types of live in care depending on what level of help is required, on a permanent or temporary basis. Our live in staff usually work around 50-55 hours per week over 5 ½ days, and they would normally have one night off. If you require your live in help to sleep in every night, that can be arranged, but it would be by mutual agreement and there would be an additional amount to be paid to the live in staff. We are also able to provide holiday cover and someone to come and assist when your help is off.
Live in help broadly falls into the following 3 categories:
a. Companion /Housekeeper
Predominantly a housekeeping and companionship role, duties including accompanying the client when they want to go out, shopping, running errands, cleaning, meal preparation, cooking, and laundry.
b. Carer/Companion/Housekeeper (sometimes known as a personal assistant)
All of the above plus personal care, helping with dressing & undressing, as well as assisting if necessary to accommodate limited disability. Giving out & monitoring the taking of medication.
c. Carer
As above, but including clients who cannot weight bear, suffer from incontinence, need help with eating, have severe disability, or mental health problems. The Carer may be required to get up at night with the client and will also be responsible for ensuring that the client retains a good quality of life.
All full time help are entitled by law to take a two-hour break each day and have a good night’s rest.
If the position requires the carer to be up a great deal during the night, then the client will need to discuss additional support for the carer, with the Agency, so that they can make sure they get enough rest to ensure they are able to do their job properly.
2. Daily Help
In London and the North West of England, we are also able to provide permanent or temporary, full or part time, daily or night time help for the same 3 categories as described above. If part time help is required, the minimum amount of hours we would be able to offer is 16 per week.
Our Candidates
The Carer Company will ensure that the help we provide have the appropriate skills, attitude and experience to provide expert care and companionship for the individual person or people they are taking care of.
The applicants we place will deliver personal and practical care to elderly or disabled clients in their own homes. This care and support will be given in a way that maintains and respects the privacy, dignity and lifestyle of the client.
We are happy to assure you that only candidates who meet our strict registration criteria are represented by The Carer Company. This includes: attending a personal interview, holding the correct passport or Visa to work in the UK, registration with the Criminal Records Bureau for an Enhanced CRB check, or equivalent, National Insurance Number, obtaining their full employment history, plus letting us have details of their previous employers, so we can check their references, showing us their relevant work related certificates, public liability insurance (where required) and their original passport and driving license (where applicable).
Our applicants possess a range of qualifications, skills and experience, depending on their backgrounds. We will be responsible for ensuring that the experience and qualifications are compatible with the client specific requirements of the client.
The Carer Company will ensure that all our candidates are fully versed in their responsibilities and have access to copies of all Government and Carer Company policies, procedures, and codes of conduct. These policies will include the Protection of Vulnerable Adults, Health and Safety, and Data Protection.
We positively encourage the applicants to continually improve and update their qualifications with training, for example being registered with CQC.
